Our Services
Comprehensive solutions to drive your business’s digital transformation
What We Do
We Design, Implement, and Optimize business solutions
We cover everything from architecture and project management to implementation, development, training, and ongoing support for Zoho suite applications.
Our agile approach ensures fast deliveries, constant iterations, and measurable results, adapting to your needs at every stage.
comprehensive service portfolio
Custom-made solutions to boost your business
Our Methodology
Fast results and efficient changes in your company
We work under the principles and practices of Scrum, a framework that allows us to move forward in short iterations (sprints), delivering value consistently. We focus on client collaboration, transparency in progress, and continuous adaptation to new requirements or changes in project direction.
Fast and Collaborative Start
We start the project without lengthy reports; we validate ideas directly in initial sprints.
Flexibility
We adapt priorities and requirements at any time, without unnecessary protocols or major delays.
Quick Wins
Each sprint delivers a minimally viable product ready to be used or validated.
FINANCIAL OFFER
Flexible and transparent pricing to streamline your projects
We understand that every client has different needs and resources. That’s why our financial offer is structured based on the size of your company and the complexity of its requirements, ensuring you get the best cost-benefit ratio. At Digital Reset, we distinguish between two main client segments: Micro, Small and Medium Enterprises (SMEs), and Corporate & Government entities. Each segment has plans and work models tailored to its specific reality.
Choose your segment
Micro, Small and Medium Enterprises (MSMEs)
Implementation and Development Services
We have created five packaged Zoho implementation and development plans, designed to fit different budgets and stages of your business’s digital maturity:
Base
$ 2,800
- Up to 40 Hours
- Valid for 2 months
- 30% volume discount
All our packages include the full range of our services
- Architecture
- Project Management
- Implementation
- Development
- Training
Grow
$ 3,900
- Up to 60 Hours
- Valid for 3 months
- 35% volume discount
All our packages include the full range of our services
- Architecture
- Project Management
- Implementation
- Development
- Training
Optimize
$ 7,200
- Up to 120 Hours
- Valid for 4 months
- 40% volume discount
All our packages include the full range of our services
- Architecture
- Project Management
- Implementation
- Development
- Training
Maximize
$ 13,200
- Up to 240 Hours
- Valid for 6 months
- 45% volume discount
All our packages include the full range of our services
- Architecture
- Project Management
- Implementation
- Development
- Training
Perfect for quickly addressing specific requirements. The Starter plan offers immediate deliveries in very short sprints, focusing on low-complexity adjustments or tasks.
- 5 Horas Incluidas
- Vigencia de 1 mes
- 5 Hours Included
- Valid for 1 month
All our packages include the full range of our services
- Architecture
- Project Management
- Implementation
- Development
- Training
- Support
Support Services
All support plans are contracted annually (12 months) with monthly payments and include a set number of support tickets per month, with the option to purchase additional tickets. Below, we detail each plan:
Silver
Provides basic support for companies with occasional incidents and a low volume of requests.
$ 500
Billed Monthly
- 2 tickets per month (24 per year)
Gold
For organizations with a greater need for monthly support, covering regular changes and adjustments.
$ 750
Billed Monthly
- 3 tickets per month (36 per year)
Platinum
Ideal for companies with constant demands or complex incidents requiring greater attention.
$ 1,250
Billed Monthly
- 5 tickets per month (60 per year)
Each ticket covers flow changes, automations, incidents, and custom functions on already implemented solutions. Additional tickets are sold in packs of 2. Our SLA is Monday to Friday, 9:00 AM to 5:00 PM, with a response time of 3 hours and resolution within 2 days (or an estimated date if more complexity is involved).
Large companies and public entities require a mixed approach combining agile methodologies with PMBOK/PMI guidelines to comply with their governance standards.
We carry out preliminary understanding phases, define a base scope, and combine agile execution with the documentation and oversight required in institutional environments. In these cases, a tailor-made proposal is developed.
FAQ
Frequently Asked Questions
The Implementation and Development plans focus on configuring, customizing, and/or developing Zoho solutions according to the specific needs of your project. On the other hand, the Support plans provide ongoing maintenance and minor adjustments to already implemented functionalities. They are contracted annually and include a fixed number of tickets for incidents or specific changes.
Each hour covers any work related to the configuration, customization, development, testing, and/or training of your Zoho solution. This way, there are no hidden costs or additional services: everything is managed within the same block of hours, according to the selected plan.
It’s not necessary to have every detail defined. Our agile methodology (Scrum) allows us to start with a prioritized list of needs and refine it along the way. Still, having clarity on your main objectives will help you choose the right plan (Starter, Base, Grow, Optimize, or Maximize).
The plans are designed with a block of hours “up to a certain limit.” If fewer hours are used during the process, there is no refund for unused hours. However, you will benefit from having completed your implementation in less time.
Yes. If the hours in your plan are not enough, you can purchase additional 5-hour blocks, maintaining the adjusted rate of the original plan. This allows you to continue the project without having to contract a whole new package.
The main difference lies in the number of monthly tickets included and how frequently you can request adjustments or resolve issues. For example, Silver includes 2 tickets per month, Gold includes 3, and Platinum includes 5. All plans offer the same SLA (3-hour response time and 2-day resolution), adapting to the level of support your business requires.
They cover changes in workflows, automations, functionality or usability issues, as well as the development of custom functions within already implemented applications. Full integrations, entirely new developments, or the implementation of additional applications are not included; for those, we recommend contracting an Implementation and Development plan.
Scrum allows us to deliver results quickly and adapt to changes throughout your project. Here’s how it works in practice:
Discovery and Prioritization
We begin with a discovery session to understand your needs and define a prioritized backlog of requirements (user stories, processes, or technical tasks).
Short Sprints (1–2 weeks)
Work is divided into short, focused cycles called sprints. Each sprint delivers a Minimum Viable Product (MVP) or functional part of your solution that can be reviewed, validated, or used right away.
Constant Feedback
After each sprint, we present progress in a demo session. Your feedback helps us adjust priorities, refine the scope, and improve future iterations.
Continuous Collaboration
We maintain clear and open communication throughout the project. You’ll always know what we’re working on, what’s coming next, and how the solution is evolving.
Documentation and Handover
At the end of the process, we document the final solution and offer training or handover as needed to ensure your team can manage the system efficiently.
In short: Agile = faster results + better collaboration + flexible adaptation to your real needs.
No. These plans focus on technical execution (configuration, customization, and development within Zoho). If you require process review or reengineering, it can be handled through a separate consultancy or as an additional service.
For corporate or government entities, we combine our agile methodology with PMBOK/PMI guidelines. This allows us to meet documentation and control requirements without sacrificing agility in deliveries. We develop a personalized proposal after a detailed analysis of your needs.
Schedule a Discovery Session
Revitalize your business with Zoho and Digital Reset